Services -Contract - Second Line Support of STS GeoSCADA

United Utilities (UU) Strategic Telemetry System (STS) is a mission critical system deployed to enable the remote monitoring and control of UU assets from the ICC. UU’s current install is Schneiders GeoSCADA system. The scope of the agreement will be the support and maintenance of our STS. The agreement allows for a 24x7x365 incident coverage. UU will provide the first response with 2nd Line support being provided. The scope covers: • Hardware Services – repair/return services • Software Services – Bug fix and test • Service management • Incident management • Monitoring and support – Master System to enable remote diagnosis for chronic remote telemetry unit (RTU) failure.