STC1161 - Automated Access Control System (AACS) Software, Ongoing Support, Maintenance and Hardware

The authority is looking to engage contractors, with capability and capacity to lead, coordinate and deliver a new Automated Access Control System (AACS) software including the hardware platforms that support the software such as servers and terminals (but not door controllers or card readers). The contract will include installation and commissioning of the new software, the ongoing support (including help desk / call centre support) and maintenance and repair of the new AACS software and related equipment for a period of 10 years, with the options to exit at year 5 and year 7 if performance is below the standard required of the contract. There will also be the option for a 1 year (12 months) extension. The Authority will procure some services from the incumbent supplier to enable a smooth transition from the old AACS system software to the new.
In scope will be the Parliamentary Estate including the Palace of Westminster and all outbuildings, any buildings added to the estate in future and decant buildings resulting from Restoration & Renewal (R&R). The new software must have sufficient capacity to cover all planned estate expansion.