VCS Coach Management System

Victoria Coach Station Limited (VCSL) is a subsidiary of Transport for London (TfL). The primary role of the company is to provide coach departure and arrivals facilities for commercial coach operators and coach passengers travelling to UK, Europe alongside other domestic tourist services. Victoria Coach Station (VCS) is the main coach hub within London, with additional locations across London that see coach departure and arrival activity. The service includes providing arrival and departure information to passengers alongside ticket sales and luggage storage facilities. It is also charged with the provision of a safe and comfortable environment for Coach Operator staffing teams, coach passengers and members of the public using its facilities. The station also provides an accessible coach service for passengers requiring additional help and assistance accessing services. The coaches management team based at Victoria Coach Station collaborate with the coach industry operators and receive their departure and arrivals schedules, combining those schedules into one main schedule that details the day to day service activity through the station. VCS derives its revenue from charging Coach Operators for using its services, with tariffs varying depending on service required and additional factors, These tariffs are used to drive income and value for TfL. It operates a 24-hour operation every day of the year, from a split site setup of approx. 3.3acres. VCS currently manages service that run throughout UK and Europe including domestic tour operations through 16 main coach operators. It is the largest coach station facility in Europe, servicing approximately;

• 220,000 coach departures & 220,000 coach arrivals
• Circa 20m passenger throughout