Input and Output Communication Services

HMRC is considering future options for technology-based capabilities to enable the effective and efficient management, and control of both inbound and outbound communications, designed to support HMRC customers with the collection of tax and payment of benefits.
HMRC is seeking input from the market as how it can best maintain the current high standards of communication linked to a specific set of services, their current capabilities and how best emerging technologies could improve and transform upon the level of customer service offered.
The purpose of this Prior Information Notice is to alert interested parties and invite potential suppliers to participate in pre market engagement activity during the period 15th November to 10th December.