Language and Interpretation and Translation Service

Westmorland and Furness Council (hereafter referred to as the Council) is committed to ensuring members of the public can access its services. The Council requires a Language Interpretation and Translation Service to be made available for all Council officers in their support of individuals whose language of choice is not English. This service specification is a key schedule of the contract between Provider and Council, setting out the key responsibilities and expectations of the Provider in delivering a Language Interpretation and Translation Service (the Service) on the Council’s behalf. Statutory Duty As part of its public sector equality duty under the Equality Act 2010, the Council must remove or minimise disadvantages faced by people due to their protected characteristics. Thus, in order to support non-English-speaking customers, the Council has a duty to make interpretation and translation services available to them.