Provision of Social Media Monitoring and Associated Services

Background

The CPS is responsible for prosecuting most cases heard in the criminal courts in England and Wales. It is led by the Director of Public Prosecutions and acts independently on criminal cases investigated by the police and other agencies.

We have more than 6,000 highly trained staff whose duty is to make sure the right person is prosecuted for the right offence, and that trials are fair so that offenders are brought to justice whenever possible. We are proud to be recognised as a leading employer, committed to supporting a diverse and inclusive workforce that reflects the community we serve.

The Requirement

The requirement is for Potential Providers to provide the Crown Prosecution Service (CPS) with a comprehensive social media monitoring and associated services. This Prior Information Notice (PIN) is to inform potential suppliers about the upcoming procurement.

Any service offering that Potential Providers are willing to provide must meet the following requirements which are subject to change and review:

1. Multiple accounts over channels, circa 10.
2. Real-time Monitoring: The ability to monitor social media platforms in real-time.
3. Data Analysis: Tools for analysing data, identifying trends, and generating standard and bespoke reports and distributing reports.
4. Social listening across multiple channels. Ability to set up custom topics.
5. Publishing posts on multiple channels. Ability to add alt text / meet accessibility requirements. Scheduling features
6. Alert System: An alert system for specific keywords or phrases, such as Freedom of Information requests.
7. Combined inbox - able to see notifications/mention on platforms about our accounts. Ability to set up rules. Able to reply to messages/comments in software.
8. Link tree feature to go in bios. Link tracking
9. Tagging (for posts so we can easily make reports)
10. Circa 30 users. In-software training for the platform.
11. Ability to turn all outgoing/scheduled posts off.
12. Ability to identify our competitors/similar users and monitor their content.
13. Data Privacy Compliance: Compliance with all relevant data privacy laws and regulations.
14. Security requirements: ISO 27001 certification Cyber Essentials Plus Auditing capabilities (ability to check which users have posted). Privileged user/account levels Two factor authentication Double sign-off approval on posts

In addition to the above, Potential Providers maybe required to offer the CPS with the following additional elements:

Hashtag Analysis. Influencer Identification: Tools for identifying key influencers within specific topics or industries. Predictive Analysis: The ability to predict future trends based on current data. Integration Capabilities: The ability to integrate with other software or platforms.

Potential Providers should be aware that any service offering must cover, but not be limited to, the following platforms:

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