Provision and Support of the 101 Single Non-Emergency Number (SNEN)

The Home Office (HO) intends to undertake a procurement process to appoint a suitable body to manage, operate and administer the 101 Single Non-Emergency Number. The provider will be responsible for the set-up, maintenance and up-keep, development to maximise value for money, and suitable provision of resilience of the national components of the service. The purpose of this Prior Information Notice (PIN) is to alert potential suppliers to an opportunity and to elicit clarification questions regarding the 101 service.