SE939 Leisure Service Performance Management and Improvement Tool

The National Benchmarking Service and Quest are well established tools that Sport England have developed to support improvements across the sector. They are operated by third party contractors on behalf of Sport England and over seen by an independent board representative of key sector bodies. The Quest and NBS Board have undertaken extensive consultation with the sector and its members to develop a new Leisure Service Performance Management and Improvement Tool which will replace the existing contracts which are due to expire in October 2021. This tool will support local authorities and their strategic partners to manage and improve service delivery using a framework that consists of three pillars.

1. Performance management and improvement
2. Local authority client support
3. assessment/award