Universal Credit Contact Centre Services

This contract will be for the use of the Department for Work and Pensions, its Executive Agencies and those Non-Departmental Public Bodies (NDPBs) sponsored by DWP. Further information including a list of such Agencies and Public Bodies can be viewed by selecting ‘About DWP’ on the Departmental website at www.gov.uk/dwp.co.uk” The DWP is preparing to procure a contract for the provision of contact centre services. The contract will include the delivery of contact centre telephony services for Universal Credit customers to enable them to access information about UC services and will include the ability to on-board additional service lines of a similar nature during the lifetime of the contract. Estimated total value £100m-£300m over 3 year initial term.