Quality and Assurance of Language Services

The Ministry of Justice (MoJ) intends to run a procurement exercise for the delivery of Language Services. The scope of services includes Quality and Assurance of all language services on behalf of the MoJ. This would include providing independent assurance to the MoJ of the quality of interpreting across all services (face to face, telephone, video and Visual & Tactile communication) through conducting assessments of Language Professionals and investigating quality related complaints. Assurance of the language services provided by the Language Service Suppliers including all complaints, On-boarding of Language Professionals, and supporting professional development of Language Professionals.