Provision and Implementation of a new Cloud based telephony system and associated services (incorporating customer hub and emergency back up call centre).

72222300: Information technology services

Contract details

Detailed information about the contract

Id
ocds-h6vhtk-033489
Title
Provision and Implementation of a new Cloud based telephony system and associated services (incorporating customer hub and emergency back up call centre).
Description

Lisburn and Castlereagh City Council requires a Service Provider to provide a single, high availability, easy to maintain and effective next gen, cloud-based telephony system that supports both traditional voice communications across the organisation and the technologies required for enhanced communications as well as future integration that will facilitate a fully integrated Omnichannel Contact Centre.

Buyer
Lisburn and Castlereagh City Council
Date Published
Unknown
Status
Planned
Classification
72222300: Information technology services
Value
Unknown
Procurement Method
""
Procurement Method Details
Unknown
Tender Deadline
Unknown
Contract Start Date
2025-01-23
Contract End Date
2025-01-23
Suitable For Sme
false
Suitable For Vcse
false
Documents
No documents found.