Mental Health Information, Advice and Assistance

Delivered in the following ways: -Information – prompt and accurate information is provided to enable an individual to make an informed choice about their wellbeing. -Advice – the service works jointly with individuals to identify what is important to them and what they want to achieve, considering options and reaching agreement on the way forward.

• Assistance – ensures action is taken to assist individuals in accessing appropriate care, support and guidance. -The scheme is administered over the phone and via drop in. The organisation is to offer specialist support for people in Monmouthshire with mental health problems, those at risk of developing mental health problems as well as their carers/family. Providing support during people’s recovery and to ensure they have a voice, choice, and control over the lives they lead. The service supports people in a strength–based way to achieve their personal outcomes and what matters to them. The service will operate in line with the Social Services and Wellbeing Act (Wales) 2014. The service complements the social care strategic aspirations of the Council and helps prevent people’s mental health from deteriorating and requiring statutory service input. The provider is expected to work closely with our integrated social care and health teams.