PI1301686 - Managed Contact Centre for Call Management ( Early Market Engagement)

PI1301686 - Managed Contact Centre for Call Management.
Early Market Engagement opportunity.

Parliament wishes to seek information as part of an early market engagement process relating to the provision of managed contact centre for call management. The Authority requires a solution with capability of spanning multiple in-bound channels, multiple internal processes, and the potential to grow in scope and scale over time. The intention of this RFI, is to gather sufficient information regarding the market and available service delivery models,

For clarity, this RFI requests information in relation to staffed call answering service rather than a technical/platform solution.