79342300: Customer services
Detailed information about the contract
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The May 2021 Williams-Shapps Plan for Rail (WSPR) states that ORR will take over responsibility from the Rail Delivery Group (RDG) for sponsoring the Rail Ombudsman. As part of this new role the ORR is consulting with stakeholders over the future operating model (Consultation on a draft Rail Ombudsman operating model (orr.gov.uk)). In parallel with this, the ORR would like to seek the views of possible participants/future bidders/industry in the specific areas listed in the procurement section below.
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