Customer Experience Technology and Platforms - Soft Market Testing

Reading Borough Council are seeking to improve their market knowledge of customer experience technology and platforms in advance of a potential procurement. We would like to take the opportunity to do some soft market testing as outlined below, to determine current interest levels in the market. We are especially keen to learn more about best practice and innovation in the sector from interested suppliers and provide a meaningful opportunity to showcase your products and perhaps draw our attention to challenges or opportunities we may have overlooked in our key aims. We are also interested in systems and approaches that provide flexibility and integration approaches to work with our multiple service platforms. We are also interested in suppliers who may fulfil some or all of our needs, from specific support for customer channels to broad customer experience platforms.