Station Self-Service Machine (Market Engagement only)

The LNER In-station Ticket Vending Machine (TVM) contract is up for renewal. Ticket Vending Machines have been common in the rail industry since 1904 for retailing (and later fulfilling) tickets at railway stations, with paper tickets gradually being replaced by smart media which are now becoming commonplace. Looking into the future, LNER is exploring far more multi-functional machines that can service a variety of customer needs in stations, that are highly aligned with our smart ticketing ambitions, and that deliver on seamless user experiences for all customer accessibility needs. We are now seeking an innovative, forward-thinking and agile supplier who can deliver a reliable, secure, and cutting edge fleet of devices to assist us on the journey to magstripe elimination across 14 stations as well as providing real-time customer information and ancillary services. Offering fully accessible self-service ticket retailing and collection, of both rail tickets and associated ancillary products, these multi-functional devices will also be capable of integrating with in-station customer support and information functionalities, and will offer a mobile hardware option for flexible use around stations/the route. An agile approach to accurately delivering industry requirements to time, cost and quality, in addition to having the scope and capability to further develop at pace, as requested by LNER, is a fundamental requirement. Additionally, the user interface must present a simple and intuitive choice to the customer and fast and secure checkout. It would also be useful if your system had the potential to enable real-time access of sales and interaction data, and to be able to update other info on display in real time. We are looking to engage with potential suppliers in preparation for a further competition that we intend to run on the “Spark” Dynamic Purchasing System https://www.crowncommercial.gov.uk/agreements/RM6094 using our e-sourcing Platform Proactis. Interested suppliers are invited to complete the questionnaire published at https://forms.office.com/r/BgN6h58DzW to commence initial market engagement.