Provision of a Self Service System for all SPS Sites

SPS recognises that the ability of those in custody to develop their digital skills is limited to that of a classroom setting. As a result, the SPS has undertaken an active role in promoting the use of digital technology within its establishments, through the use of virtual visits and mobile phone technology. More recently, the SPS has undertaken a Proof of Concept (Test of Change) for a KIOSK service in one of its operational Establishments. Following the success of the PoC, the SPS is now looking to roll this out to all SPS operational Establishments. One of the Digital Strategy’s objectives is to enhance the digital skills of the Purchaser’s staff group and move away from various transaction activities that take up a considerable amount of their time. The Purchaser’s staff still rely extensively on paper based systems for managing basic day-to-day activities (including menu choice, staff requests, canteen purchases and other regular tasks). Research has identified that adoption of new technology requires active engagement and perceived positive outcomes from the user group(s) in order to accept new ways of working. As a result of the above, the SPS is intending to issue a tender activity for a supplier to install and manage a Self Service System to all operational Establishments. The system will include a standalone managed portal with a range of modules (including menu selectrion, PPC balance, staff messaging and notice board). The system must be easily accessible to SPS staff through the existing SPIN network via a web browser or dedicated terminals. The self service portal should be able to be accessible through a Kiosk system or alternative platforms such as tablet or smart TV as determined by the Purchaser. The system will be able to fully integrate with the existing Prisoner Records System and future Case Management Platform systems.