Supplier Questionnaire for Multi Occupancy Accessible Transport (MOAT) Services

This is an opportunity for suppliers to express and respond to a Transport for London (TfL) questionnaire to help understand the market and supply position for MOAT. This is not an Invitation to Tender (ITT) only the questionnaire needs to be completed by the deadline of 29 September 2022 and can be found in the below link. https://procontract.due-north.com/Advert/Index?advertId=feee0273-7e12-ed11-8117-005056b64545 The London Dial a Ride operation provides ca 1,000,000 trips per year to its customers across the capital. Part of this, the MOAT requirement, is for one supplier or a small number of suppliers capable of operating in London to provide driver and vehicle services, with their own scheduling system as an option, for multi occupancy accessible trips across all 33 London Boroughs. This is fully funded by TfL and will deliver direct to London Dial a Ride’s passengers, who because of their disabilities, are unable to use TfL’s standard bus and train services offering. Potential suppliers may include but are not limited to: national or local Community Transport Organizations, Demand Responsive Bus Companies and Commercial Bus Operators. TfL has a scheduling system and we are happy to explore use of this with bidders. The services are required to commence from 1 October 2023 which is when the current contracts will have expired. Our key objectives for MOAT operations over the next 7 years are:

1. Excellent safety and safeguarding procedures
2. High levels of customer satisfaction
3. High levels of reliability
4. A focus on lowering the cost of trip delivery