New case management system for victim services

Thames Valley Police acting as lead Authority for OPCC are seeking tenders for a case management system for victim services, which can receive and make referrals, triage and filter cases, track client support and monitor performance and outcomes. It should also , end and receive SMS and email messages and telephone calls to enable storage of communications between the victim and services and be usable by a number of service providers with appropriate privacy structures between sections of the system,. Services, maintenance and update required with the option to add licenses and merge data from current system to new software.