Provision of Wheelchair Services in North West London – Market Engagement Notice

NHS North West London requires the provision of Wheelchair services and would like to invite any interested suppliers to a market engagement event on 5th September 2023, from 12:30 – 13:30 via MS teams.

The objective of this engagement is to help the commissioner finalise the service model, procurement strategy, and financial model.

Email devesh.panchal@nhs.net by 17:00, 1st September 2023 to register.

Market Engagement

The aim of the service is to provide a comprehensive quality service of assessment, supply and maintenance/repair of wheelchairs and associated seating equipment for users who are registered with a GP in NWL ICB encompassing the following elements:
1. Equipment provision and maintenance
2. Repairs
3. Planned preventative maintenance (PPM) of powered and Manual chairs
4. Staffing


The Service will provide:
-Assessment, prescription and provision of manual and powered wheelchairs, and associated postural accessories;
-Repair and maintenance services; and
-Rehabilitation engineering services


The service will deliver the following key elements:
-Provision of the wheelchair and associated equipment within agreed timescales to the Service User;
-Provision of on-going support and advice to Service Users (or carers if appropriate) in the use of their wheelchair and seating;
-Maintenance of equipment, emergency repairs, planned preventative maintenance, storage of wheelchairs, collections, deliveries and service for re-issue of wheelchairs and associated postural seating equipment;
-Accurate and up to date information on wheelchair availability and variety;
-Accurate and up to date records on assessment, provision, re-assessment, discharges, repairs & maintenance, collection, recycled and decontamination & decommissioned wheelchairs;
-Cost and operational efficiencies through effectively managing stock and service delivery for the Service Users.