Pre Market Engagement for the provision of a City & Neighbourhood Services Case Management Solution

The purpose of this pre-market engagement (PME) questionnaire is to help Belfast City Council (‘the Council’) better understand the the levels of competition, capability and capacity in the market to supply and deliver a City & Neighbourhood Services Case Management Solution to digitally enhance how City & Neighbourhood Services manages and delivers its activities to maximise efficiency and effectiveness for all stakeholders. All information returned will assist in the development of the specification; evaluation criteria, and pricing model to ensure this tender opportunity delivers a high quality service and best value for money for the ratepayers of Belfast. The Council aims to use the learning from this PME to review and select the best IT solution to modernise, integrate and replace the current case management system to deliver potential benefits such as improved accessibility, embedding mobile technology, reduced waiting times, removal of duplication, improved management information and optimum productivity. The pre market engagement will take the form of an initial questionnaire, depending on the volume of responses, all or some of the respondents will be taken through to further engagement taking the form of interviews, presentations and system demonstrations. Copies of the PME questionnaire for completion can be obtained by emailing cps@belfastcity.gov.uk to request a copy. Economic Operators are asked to submit their completed PME questionnaires on or before 2pm on 22nd September 2023. Please submit completed PME questionnaires using the link provided by the closing date indicated above.