DDaT21484 - ACAS IT Technical Services and Disposal Procurement

Please note, this is a Prior Information Notice , full details can be found is section II.2.4) Description of the procurement Introduction and Background Advisory Conciliation and Arbitration Service (ACAS) operates its own internal IT operations, managed by the Digital, Data and Technology (DDaT) Team. This team is responsible for day to day management and maintenance of live IT assets, software, configuration, and security policies. The scope of the requirement is for the following services: Asset Storage, disposal and management, with IT Technical Support for the assets, such as asset disposal, asset redeployment or installation (including end user device imaging, configuration, and application management). The service should also provide technical support for Infrastructure Assets such as Network devices and firewalls. Acas DDaT are accountable for the assets they deliver to Acas users and will be the sole authority regarding instructions of its assets, their configuration and deployment.
This is also an opportunity to "take stock" of what we are doing now and with a new or improved service how we can: • Better improve, efficiency, value for money, customer service, speed and quality of Service Delivery. • Ensure our ITIL Service Management business processes are correctly reflected in the service to improve governance and reduce risk, service downtime or unplanned changes. • As part of any discovery, take the opportunity to assess how Acas can do things differently with input from suppliers and internal stakeholders. Implementation For implementation and deployment of the solution, the supplier will be required to re-locate IT equipment from the current supplier warehouse, (UK Based) to their premises. The supplier will perform a complete inventory of Acas assets stored that the customer can access. Support Ongoing maintenance and support, with warranty support for system hardware is required. With EUD's 3 years warranty is purchased, we would require the successful supplier to co-ordinate any call on this warranty and also to repair out of warranty equipment if it is deemed cost effective.