Professional Services Business Process Outsourcing

The impact of the Covid-19 pandemic has been felt by businesses across the globe. British Council is not immune to this impact and needs to reduce costs, streamline processes, use more digital tools, and introduce much greater standardisation. A key lever being explored for transformation of the professional services support functions, is greater use of third-party services (outsourcing) to leverage other organisations’ capabilities.Currently, four key global professional services functions (including their corresponding operations delivered from the shared service centre in India) have been prioritised to explore the outsourcing opportunity. These include the human resources (HR), finance, procurement and digital and technology (IT services).