Request for Information (RFI) Introducing Standards for Case Management Systems (ASC)

Request for Information (RFI) The Department of Health and Social Care (DHSC) has spoken to a wide range of Local Authorities (LAs) and IT suppliers about the challenges and opportunities they face in the Adult Social Care sector. A consistent theme came up – that the Case Management System (CMS) market was not functioning effectively; systems were not performing as expected, LAs were finding procurement excessively difficult, and suppliers were facing major cost pressures. DHSC decided to explore this market in more detail and provide greater support. This is to enable the market to sustainably innovate and produce efficient and effective systems that best serve the needs of people requiring care.
The Department is developing a programme to deliver this support focusing on finalising a Foundational Specification (details in annexe) and identifying opportunities to for more direct intervention in the market. However, as part of informal consultation on the Foundational Specification ‘Part 1’ both suppliers and LAs noted that, while this guidance was helpful, they would also benefit from standards that set out clear processes that govern priority use cases and promote greater standardisation and performance across the market.
The Department is therefore seeking a partner with experience developing, testing, and implementing standards across the social care and/or digital systems market.