RFI for a Repairs & Maintenance system that integrates with other portals and systems

Connexus Homes Limited are considering options for the provision of a Repairs & Maintenance system to manage the end-to-end processes for responsive repairs, voids, cyclical works, planned maintenance, gas, electrical, compliance, and ground-works operations. The system must also integrate seamlessly and in real-time with customer self-service, contractor and supplier portals and internal management systems to enable authorised users to diagnose and report faults, track and update job progress, view and upload related documents, photos and information, generate compliance certificates, raise orders and invoices, and monitor, analyse and report on service KPIs and performance.