General Practice Resilience Support Service Framework

Following a feasibility phase, NHS England may wish to undertake a procurement exercise. Subject to change, the current intention is that a future procurement will deliver a framework agreement with multiple suppliers for the provision of strategic, financial and operational support to general practice organisations requiring immediate help to move towards more resilient and sustainable care and/or new organisational models.
The expected menu of support will cover:
1. Diagnostic services to identify areas for improvement support
2. Specialist advice and guidance (e.g. operational, HR, IT, management, finance)
3. Coaching, supervision, mentorship and organisational development support as appropriate to meet needs
4. Practice management capacity support
5. Rapid intervention and management support for practices at risk of closure
6. Coordinated support to help practices struggling with recruitment and/or retention
7. Change management and improvement support to individual practices or group of practices